FAQ

What is your refund policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. If your return is accepted, we’ll send you a return shipping label along with instructions on how to send your package back.

How long does shipping take?

Shipping times can vary based on your location and the shipping method selected at checkout. Typically, orders are processed within 1-2 business days, and delivery can take anywhere from 7-18 business days depending on your location. We strive to get your quirky and humorous products to you as quickly as possible!

Can I exchange an item?

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. This way, you can get exactly what you’re looking for without any delays!

What should I do if my item is damaged or defective?

Please inspect your order upon reception. If you find that the item is defective, damaged, or if you received the wrong item, contact us immediately. We’ll evaluate the issue and work to make it right for you!

Are there any items that cannot be returned?

Yes, certain types of items cannot be returned, such as perishable goods, custom products, and personal care goods. Additionally, we do not accept returns on sale items or gift cards. If you have questions about a specific item, feel free to reach out to us!

How will I know if my return is approved?

Once we’ve received and inspected your return, we will notify you if your refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.

How can I contact you for further questions?

If you have any more questions or need assistance, feel free to reach out to us via email at contact@pepeholic.com or give us a call at +84971914422. We’re here to help!